Delete Your TrayJourney Account

Last updated: May 8, 2026

This page explains how to request deletion of your TrayJourney account (the Invisalign treatment-tracker mobile app, developed by Salman Fazal) and all of the personal data associated with it.

How to Request Account Deletion

To delete your account, follow these steps:

Send an email to salmanfazal01@gmail.com from the email address or phone number associated with your TrayJourney account.
Use the subject line: "TrayJourney Account Deletion Request".
In the body of the email, include the email address or phone number you used to sign in to TrayJourney so we can locate your account.
We will verify the request, delete your account, and reply within 30 days to confirm completion.

Note: We may ask one short verification question (such as confirming your sign-in method) before deleting your account. This is to make sure no one can delete someone else's account by mistake.

What Data Is Deleted

When your account deletion request is processed, the following data is permanently deleted from our systems within 30 days of verification:

Data type	What it includes
Account credentials	Phone number or email address used for sign-in, authentication tokens
Profile information	Display name and any other profile details you provided
Treatment data	Aligner schedule, current tray, wear-time logs, reminder configurations, and any treatment-plan settings
Progress photos	All photos you captured or uploaded through the app
Notification tokens	Push-notification device tokens linked to your account
Subscription state	The record of your subscription status as stored in our systems
App activity records	In-app event records associated with your account

What Data May Be Retained

In some cases we are required to retain a limited amount of information for legal, accounting, or fraud-prevention reasons. Where this applies, the data is retained only as long as legally required and is not used for any other purpose.

Data type	Reason retained	Retention period
Anonymized transaction records	Tax, accounting, and audit obligations	Up to 7 years (jurisdiction-dependent), without personal identifiers
Server logs and backups	Operational integrity. Personal data in backups expires when backups roll off on their normal schedule.	Up to 30 days after deletion
Records of the deletion request itself	To demonstrate compliance with deletion requests	Up to 2 years

Subscriptions Managed by Google Play or Apple

If you purchased a TrayJourney subscription through Google Play or the Apple App Store, the subscription itself is managed by Google or Apple and not by us. Deleting your TrayJourney account does not automatically cancel your subscription.

To cancel your subscription:

Google Play: open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select TrayJourney → Cancel subscription.
Apple App Store: open Settings on your device → tap your name → tap Subscriptions → select TrayJourney → Cancel subscription.

We recommend cancelling your subscription before requesting account deletion to avoid being billed for a renewal you can no longer use.

Questions

If you have any questions about this process or the data we hold about you, please email salmanfazal01@gmail.com and we will respond as soon as possible.

For more details on what we collect and why, see our Privacy Policy.

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